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Right of Withdrawal
The right of withdrawal is exercised by means of a written notice to be sent to EDILTERMIKA S.r.l. within 14 days, in accordance with Legislative Decree 206/2005, to the company’s registered office by registered mail with return receipt to EDILTERMIKA SRL, C.so Europa S.S.11 – km321 – 37038 Soave (Verona), or by certified email (PEC) to the following address: [email protected]
The withdrawal notice must indicate the order number to which the right of withdrawal is applied, the goods that the consumer intends to return, and the chosen method for the refund of the amount paid as the purchase price.
EDILTERMIKA S.r.l. will refund the amount paid as the purchase price by the consumer within the time limits established by law, according to the different methods agreed with the consumer.
In the event of withdrawal, the customer shall also be entitled to a refund of the shipping costs incurred. Only the costs for returning the product shall be borne by the purchaser.
The customer is solely responsible for any reduction in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Return or refund requests will not be accepted for items produced upon request, such as, for example, colored paints, decorative products, enamels, resins, etc., with specific color codes.
Contract Termination and Express Termination Clause
EDILTERMIKA S.r.l. has the right to terminate the concluded contract by simply notifying the customer; in this case, the customer shall be entitled exclusively to the refund of the amount already paid, expressly waiving from now on any further claim for compensation.
The obligations assumed by the customer pursuant to art. 1 (Buyer’s Obligations), as well as the guarantee of successful payment made by the customer according to the methods set out in art. 3 (Payment Systems), are essential in nature. Therefore, by express agreement, the customer’s failure to fulfill even one of these obligations shall result in the automatic termination of the contract pursuant to art. 1456 of the Italian Civil Code, without the need for judicial intervention, without prejudice to EDILTERMIKA S.r.l.’s right to take legal action to claim further damages.